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Review of citizens' appeals for 2018

The Ministry of labor and social protection of the population of Republic of Kazakhstan received 5 791 appeals of individuals and legal entities for 12 months of 2018, including 1363 (24%) appeals from the e-government portal.

A significant part of them, namely 4888 (84%) accounts for the treatment of individuals and 903 (16%) on the treatment of legal entities.

4841 (84%) people appealed with statements, 655 (11%) with inquiries, 236 (4%) with complaints, 59 (1%) with suggestions and responses.

The largest number of appeals 3980 (69%) are in Russian, 1122 (19%) – in Kazakh, 689 (12%) - in Kazakh and Russian languages. Responses to the applicants in accordance with the current legislation were sent in the language of treatment.

5791 applicants are citizens 3206 (55%), pensioners - 864 (15%), disabled, participants of GPW (the great Patriotic war) and persons equated to them - 474 (8%), enterprises and firms - 385 (7%), NGOs - 219 (4%), teams - 140 (2%), unemployed-58 (1%), lawyers - 51 (1%), foreign citizens – 50 (1%), large families – 45 (0.8%), oralmans-40 (0.7%), convicts – 31 (0.5%), media - 24 (0.5%) and others – 204 (3.5%).

By the nature of the questions 1576 (27%) appeals relate to the issues of labor and employment, 1387 (24%) - pension, 1081 (19%) - social security and services, 368 (6%) - violations of labor legislation, 367 (6%) – payments of compensation and benefits, 296 (5%) – establishment of the group of disability, 210 (4%) - assistance in employment, 140 (2.6%) – remuneration, 61 (1%) – provision of housing, 54 (1%) – migration, 22 (0.4%) - provision of archival documents, 229 (4%) – other.

In the context of regions, the dynamics of citizens' appeals remains stable. The largest number of applications came from Astana – 1144 (20%) and Almaty – 897 (15%), Turkestan region (including Shymkent) – 460 (8%), Karaganda region – 384 (7%), East Kazakhstan region-361 (6%), Almaty region – 324 (6%).

All appeals were considered in timely manner, and citizens and legal entities received comprehensive answers within the prescribed period in accordance with the requirements of the Law of the Republic of Kazakhstan dated January 12, 2007 "On the procedure for consideration of appeals of individuals and legal entities".

Changed on 29 January, 2019 - 13:00
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