About reception and procedure for consideration of addresses of citizens
In the Ministry the procedure for consideration of appeals and reception of citizens is carried out in accordance with the Law of the Republic of Kazakhstan of 12 January 2007. "On the procedure of consideration of physical and legal persons".
The Minister, the Responsible Secretary, Vice-Ministers are personal reception of citizens schedule of reception approved by the Minister, at least once per month. Reception of citizens is carried out within the established and brought to the attention of the citizens of days and hours.
If the application or complaint cannot be resolved by the heads of the Ministry during the reception, they are presented in written form and with them work is conducted as with the written request
The leadership of the Ministry, having considered the complaints of citizens received in personal interviews, members of the Parliament, the presidential Administration, the government and the Prime Minister's Office, direct them to the performance of the relevant structural unit, which also sets and investigate the facts of the case, determine the rules of law, in case of need, demand and receive in the prescribed manner the necessary documents and materials for decision-making. Monitoring of consideration of addresses of citizens, directed to the departments is carried out by heads of departments.
Responsible people in the Ministry for organization of reception of citizens and ensuring consideration of appeals from citizens and organizations:
- Chikeeva Saule Kenzhekhanovna – head of the office of documentary maintenance and control of the Department of administrative work;
- Akhmetkalieva Nazim Kisabekovna – chief expert of the office of documentary maintenance and control of the Department of administrative work.
For the reception of citizens in the work method of the Ministry of public reception. Head of the Public reception - Tynybaeva Beibitgul Sultanovna. Telephone number 74-37-23