Changes in recent years in the labor market are reflected in the transformation. Employment service of the Republic of Kazakhstan is an institutional system whose purpose is to create an efficient labor market that includes two main service providers.
Let us turn our attention to the state employment centers. In total, 199 employment centers operate in all cities and regional centers since 2011, these are 1980 employees who provide employment services on their own.
At the same time, in the country there are about 60 private employment agencies and about 20 Internet sites for employment. As a rule, private employment agencies are located mainly in large cities and regional centers and if we talk about statistics, they are inferior to state employment centers.
The development strategy of Kazakhstan's employment service assumes that by 2022 throughout the country there will be more private employment centers with experience and potential on the labor market. This will be facilitated by:
- strengthening of employment centers and the full implementation of new service standards;
- gradual development of the capacity of private employment agencies by outsourcing of individual services and, as a consequence, there will be strong private employment agencies with a proven track record;
- open competition of state employment centers and private employment agencies.
The transformation suggests cardinal modernization of service standards and functional design of state employment centers, in compliance of the basic tendencies on "modernizing" relations with employers according to a new format. Thus, the simplest procedure for registering vacancies without physical contact will be introduced for employers, as well as HR-service - preliminary professional selection of candidates - more than labor mediation; and for job seekers: simplification and multichannel registration, including through the electronic labor exchange, strengthening the targeting of work by introducing a profiling tool (a special computer program that is developed within the framework of the World Bank's Skills and Jobs project) and the introduction of individual employment cards, increasing the availability of the centers of employment services for rural residents by expanding the functions of rural akims.
The modern employment center suggests an optimal staffing size taking into account new approaches, uniform job descriptions for all employment centers, a mechanism for regular training of employees. Consultants will be divided into two teams for working with different categories of job seekers: "light" and "medium and complex". Staffing size will be complemented by a team of HR-promoters, whose tasks will include targeted work with employers. Promoters will be selected from relevant industries, an integrated approach in the selection and promotion of employees.
Transition to a format of the "business office" includes the requirements for:
- location and area standards (taking into account the staffing size);
- equipment and communication channels. The first stage is realized within the framework of the World Bank's Skills and Jobs project;
- human factors and ergonomics, working area of the center will be balanced and, depending on the category (city/district, area, staffing size), will be divided into zones;
- uniform for all categories of clients: electronic queuing system, reception and reception areas, career guidance, as well as self-service. Specialized zones for different clients: for "light" job seekers, for "medium" and "complex" job seekers, and for employers.
The outsourcing system will be a jump-start to the development of private agencies and will expand the support for job seekers and employers, who annually remain outside the purview of state employment centers.
At the moment, the employment centers of the cities of Astana, Almaty and Pavlodar have been identified as pilot organizations for the transformation of employment centers, the Action plan for the transformation implementation has been approved. The development of Rules for the implementation of the activities of pilot employment centers is in progress.
Methodological support, operational support and monitoring for the transformation implementation of the pilot employment centers are provided.
The successful transformation of state employment centers will increase the potential of Employment Centers' specialists and will improve the quality of services provided to the population.